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Microsoft Dynamics AX (Archived)

AOS service not starting

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Posted on by 498

Hello,

I'm getting a "Service terminated with service-specific error %%90" error with our AOS service.  I've tried to reboot the machine, I've tried net start at the command prompt, but nothing seems to work.  I've found a few articles using ax 2009 but they were not correct for 2012 R2.

Thanks for any help or advice,

Keith.

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  • Suggested answer
    Keith Stephens Profile Picture
    498 on at
    RE: AOS service not starting

    Forgot about this thread.  I ended up restarting all servers and client machines.  Looks like lose of network connectivity.

  • Denis Patrakov Profile Picture
    on at
    RE: AOS service not starting

    [quote user="Keith Stephens"]

    The description for Event ID 2013 from source Dynamics Server 01 cannot be found. The following information was included with the event:

    Object Server 01:

    AXR2_model

    [/quote]Looks like there's either no model database, or it's name doesn't follow <ax_database_name>_model template, or something like that. Note that the model database name is not specified explicitly anywhere in an AOS' configuration; it's name must follow <ax_database_name>_model template, otherwise an AOS wouldn't find it. BTW, to fix the "description for Event ID XX from source YY cannot be found" issue you can open regedit. navigate to HKLM\SYSTEM\CurrentControlSet\services\eventlog\Application\, create a new key "Dynamics Server 01" and under this key create DWORD "TypesSupported" with value 7 and string "EventMessageFile" with value equal to the AOS executable full file name.

  • Keith Stephens Profile Picture
    498 on at
    RE: AOS service not starting

    yes there are a few errors but they don't make sense to me.

    #1.  The description for Event ID 2013 from source Dynamics Server 01 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Object Server 01:

    AXR2_model

    #2. The description for Event ID 163 from source Dynamics Server 01 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Object Server 01:

    [Microsoft][SQL Server Native Client 10.0]Login timeout expired. Connect information was: Userid = [], Database = [AXR2], Server = [SQLServer], DSN = [], Other = []

    #3. The description for Event ID 140 from source Dynamics Server 01 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Object Server 01:

    [Microsoft][SQL Server Native Client 10.0]Login timeout expired

     

    #4.  The description for Event ID 3000 from source Dynamics Server 01 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Object Server 01

    System.Data.SqlClient.SqlException (0x80131904): A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) ---> System.ComponentModel.Win32Exception (0x80004005): The network path was not found

       at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

       at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

       at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean withFailover)

       at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)

       at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout)

       at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance)

       at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions)

       at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)

       at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)

       at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnectionOptions userOptions)

       at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnectionOptions userOptions)

       at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)

       at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)

       at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)

       at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

       at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)

       at System.Data.SqlClient.SqlConnection.Open()

       at Microsoft.Dynamics.MorphX.LabelSynchronizer.CheckSchemaVersion_Store()

       at Microsoft.Dynamics.MorphX.LabelSynchronizer.Load()

       at LabelSynchronizerImpl.Load(LabelSynchronizerImpl* , SqlLogin* modelLogin)

    ClientConnectionId:00000000-0000-0000-0000-000000000000

     

  • Denis Patrakov Profile Picture
    on at
    RE: AOS service not starting

    See Application event log - there should be AOS-specific errors/warnings.

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