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Activity Timeline Showing Full Email Description

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Posted on by UG Leader


Recently I've noticed that the Email in the Timeline section on the form within the Unified Interface is showing the entire email Description. This is happening without me clicking on the caret expand button.

When displayed this way the email appears to be collapsed with all spacing removed, however, when I do press the expand caret the email is expanded with all the correct spacing.

FYI, I do not have the Expand all records by default setting set.

I can't seem to find any information about this anywhere online or any setting in the system that would collapse the description, is anyone else experiencing this issue as well?

Thank you,



  • IBS360 Profile Picture
    IBS360 467 on at
    RE: Activity Timeline Showing Full Email Description

    I have the exact same issue/bug since 2 - 3 days at 2 clients.

    Instead of showing one line of description, the timeline show all the description of the email. When clicking on it, it open in rich text format as usual.
    Is this the "Dynamics 365 2021 release wave 1" that created this bug?

  • Suggested answer
    Community Member Profile Picture
    Community Member UG Leader on at
    RE: Activity Timeline Showing Full Email Description

    Hi Dennian,

    This is an issue with the new activity timeline. We are using an internal development solution to overcome all these glitches. Interactive Activity Timeline developed by Soluzione has some of the advanced features which increase User's productivity. Below is the AppSource Link from where you can download the addonn and try it 30-days for free.


    Click to know more:

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