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Small and medium business | Business Central, N...
Suggested Answer

Business Central General Clarification

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Posted on by 5

Hi, We would like to implement Microsoft Dynamics 365 Business Center in our park and would like to clarify the below.

I came to know that Business Center is completely managed by the Microsoft partners and there is no link with Microsoft. Is it correct information? If that is the case then how we get the updates? Also, partners are saying there is no retail/POS module/ HRMS/payroll exists in BC. Is it correct information?

Please clarify.

Thanks in advance.

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  • Suggested answer
    MahGah Profile Picture
    15,529 on at

    Hi

    I am just a end user and not consultant. This is my experience. 

    Are you planning to go SaaS or on-prem? We are on SaaS and Admin of your organization will have access to Admin Center. Anytime update is available your admin will be notified and either admin can schedule a update or just accept the update schedule. That is it for update. Also, ONLY if your environment stop working you can open direct ticket with Microsoft from Admin Center. In addition, you can restart your environment from Admin Center or you can create Sandbox (among other things). Something like this https://thinkaboutit.be/2019/04/how-do-i-access-and-use-the-business-central-administration-center/

    For on-prem you need to have it team and maybe help from partner. see this docs.microsoft.com/.../upgrading-cumulative-update

    About retail/POS module,  etc. As far as I know this is correct. it may have some limited functionality but it may not be enough for what you need (specially POS/retail). The best method is to ask your partner for walk you through what is available in BC then decide.  Usually you need addon for these tasks. You can go to Microsoft appsource to see your options here. For example for payroll see below or LS for retail. 

    https://appsource.microsoft.com/en-us/marketplace/apps?search=payroll&page=1&product=dynamics-365-business-central

    www.lsretail.com/.../ls-express

  • TK8782 Profile Picture
    18 on at

    Hi,

    as MahGah already mentioned it depends on the infrastructure you want to use.

    Also it is very important in which country you are operating, because there exist a lot of country specific addons, e.g. for payroll or other things which are different in different countries.

    We, as a partner for customers in Germany, Austria and Switzerland, have several customers who are working with the on-prem version of Business Central. In this case there are no automated updates or upgrades. For this must have a partner or a in-house IT-specialist or Consultant. We have also some partners who are working with older version of BC on-prem because the half-year-updates are not implemented all the time and so some versions are skipped.

    For using the SaaS-Version in the cloud the infrastructure is not the case. As MahGah mentioned you can schedule the updates from within Admin-Center. But you also cannot pause an upgrade because Microsoft automatically puts cloud customers to a newer version within a fixed period of time.

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