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Test Send Emails no longer being received after they had been received previously

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Posted on by 110

A user has previously been able to receive "Test Send" emails from the marketing app (as recently as 8/19/20). See screencast: https://www.screencast.com/t/6ifWspuHM9

We have confirmed that other users on the same domain are also able to receive the Test Send emails. 

As of late, the user cannot receive emails from Customer Journey or Test Send. The Insights show that the messages Bounce due to "Inactive-Mailbox" but his mailbox in Dynamics is active.

See Bounce Email insights: https://www.screencast.com/t/G1yom1NQ

And a screenshot of the Dynamics Mailbox: https://www.screencast.com/t/nK5pqi9Vk

I have already reviewed the thread at this link: https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/398390/test-send-not-sending-internally  where it is suggested that perhaps there is a bug on the client's exchange server. However, if that were the case wouldn't all users be experiencing this issue? 

Please advise.

Best,

Valerie 

  • VSalyer24 Profile Picture
    VSalyer24 110 on at
    RE: Test Send Emails no longer being received after they had been received previously

    Hi Shravan:

    I will for sure. Which support link should I use? Should I reference this thread?

  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Test Send Emails no longer being received after they had been received previously

    Hey Valerie, could you please open a support ticket? Our email deliverability team will look into this ASAP.

    Thanks,

    Shravan

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