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Finance | Project Operations, Human Resources, ...
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Worflow setup/configuration not working in Production

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Posted on by 35

Hi All,

We have made some changes according to the requirement in the configuration/setup of the purchase order workflow conditions in D365F&O.

We have deployed the same package in UAT environment from DEV and the functionality is working as expected in UAT. But when we deployed the package & exported the XML file from UAT and imported the XML file, activated the the workflow in Production environment the scenarios are getting failed. Although, all the setups, configurations and conditions are same in all the 3 environments. 

Scenario which we are able to achieve in DEV & UAT:
If PO gets approved for the first time (Ex: for $100), it should go for a normal approval process. And it should auto approve if the PO amount changed/reduced to $90.
But if PO amount increased(like $110/$120) from the original approved amount (which is $100), it should go to approval process again.

Could you please help us to find a solution for this problem.

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    299,576 Super User 2025 Season 2 on at
    RE: Worflow setup/configuration not working in Production

    Hi Azhar36,

    Can you tell what exactly you mean with failed? Are the workflow instances ending in an error? What is the current behavior in your production environment and how is this different from the UAT? You mentioned you deployed a package. Are the customizations around this workflow?

  • Azhar36 Profile Picture
    35 on at
    RE: Worflow setup/configuration not working in Production

    Hi Andre,

    Scenarios which are working in DEV & UAT are not working. Auto-approving even the amount is increased without going approval level.

    Scenario which we are able to achieve in DEV & UAT:

    If PO gets approved for the first time (Ex: for $100), it should go for a normal approval process. And it should auto approve if the PO amount changed/reduced to $90.

    But if PO amount increased(like $110/$120) from the original approved amount (which is $100), it should go to approval process again.

  • André Arnaud de Calavon Profile Picture
    299,576 Super User 2025 Season 2 on at
    RE: Worflow setup/configuration not working in Production

    Hi Azhar36,

    You have repeated your question, but I still don't know if you have an error or what is the exact status of the workflow instance? What exactly is now the difference in your production environment?

  • Suggested answer
    saurabh bharti Profile Picture
    15,039 Moderator on at
    RE: Worflow setup/configuration not working in Production

    Can you please help with following:

    1. Exact error message

    2. Workflow history from both env where working and not working to compare how conditions are getting executed and where the difference is

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