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Hi all,
Installing oulook plugin fails at one of our employees giving the message Installations of prerequisites failed. For more details we need look into a log file.
In the log file it adviced to remove the .net framework 3.0 or workflow.
09:32:33| Info| Local package for Microsoft .NET Framework not found
09:32:33| Info| Failed to find .NET setup program DOTNETFX\dotnetfx3.exe.
09:32:33| Info| IsInstallerInstalled=1
09:32:33| Info| Windows Installer found is 5.0
09:32:33| Info| Initializing COM.
09:32:33| Info| Initialized COM.
09:32:33| Info| The file vcredist_x86.exe has not been downloaded.
09:32:33| Info| The file dotnetfx3.exe has not been downloaded.
09:32:33| Info| Connect to BITS.
09:32:33| Info| Find/create the local temporary directory C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}.
09:32:33| Info| Requesting download of Microsoft Visual C++ Runtime installer from http://go.microsoft.com/fwlink/?LinkId=91355&clcid=0x409.
09:32:33| Info| The file vcredist_x86.exe has not been downloaded.
09:32:33| Info| Create the job key value vcredist_x86.exe in the registry.
09:32:33| Info| Set the job key value vcredist_x86.exe as in the registry.
09:32:33| Info| Create a new job for file vcredist_x86.exe.
09:32:33| Info| Open the registry key value vcredist_x86.exe for the download job.
09:32:33| Info| Set the job key value vcredist_x86.exe as {B914E735-8E14-43F0-A865-A314EBE9823A}.
09:32:33| Info| Set the job guid {B914E735-8E14-43F0-A865-A314EBE9823A} in the registry.
09:32:33| Info| Add the file vcredist_x86.exe to the created job.
09:32:33| Info| Set MinimumRetryDelay to: 60 seconds.
09:32:33| Info| Set NoProgressTimeout to: 60 seconds.
09:32:33| Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.
09:32:33| Info| Create the notify interface.
09:32:33| Info| Register notify interface.
09:32:33| Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
09:32:33| Info| | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.
09:32:33| Info| Requesting download of Microsoft .NET Framework installer from http://go.microsoft.com/fwlink/?LinkId=91338&clcid=0x409.
09:32:33| Info| The file dotnetfx3.exe has not been downloaded.
09:32:33| Info| Create the job key value dotnetfx3.exe in the registry.
09:32:33| Info| Set the job key value dotnetfx3.exe as in the registry.
09:32:33| Info| Create a new job for file dotnetfx3.exe.
09:32:33| Info| Open the registry key value dotnetfx3.exe for the download job.
09:32:33| Info| Set the job key value dotnetfx3.exe as {A6D5C202-06D1-4F8D-A1DB-96641626B105}.
09:32:33| Info| Set the job guid {A6D5C202-06D1-4F8D-A1DB-96641626B105} in the registry.
09:32:33| Info| Add the file dotnetfx3.exe to the created job.
09:32:33| Info| Set MinimumRetryDelay to: 60 seconds.
09:32:33| Info| Set NoProgressTimeout to: 60 seconds.
09:32:33| Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.
09:32:33| Info| Create the notify interface.
09:32:33| Info| Register notify interface.
09:32:33| Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
09:32:33| Info| | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.
09:32:33| Info| Start/resume the download job dotnetfx3.exe.
09:32:33| Info| Start/resume the download job vcredist_x86.exe.
09:39:30| Info| The file C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}\vcredist_x86.exe has been downloaded.
09:39:30| Info| Microsoft Visual C++ Runtime downloaded to C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}\vcredist_x86.exe
09:39:30| Info| The file C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}\vcredist_x86.exe has been downloaded.
09:39:30| Info| Installer path for Microsoft Visual C++ Runtime set to C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}\vcredist_x86.exe
09:39:30| Info| The file C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}\dotnetfx3.exe has been downloaded.
09:39:30| Info| Microsoft .NET Framework downloaded to C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}\dotnetfx3.exe
09:39:30| Info| The file C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}\dotnetfx3.exe has been downloaded.
09:39:30| Info| Installer path for Microsoft .NET Framework set to C:\Users\mgaris\AppData\Local\Temp\MSCRM_{5A2FF868-7E28-4239-BFD1-E0FD2F7034D9}\dotnetfx3.exe
09:39:30| Info| Clean up the BITS downloader.
09:39:30| Info| Uninitializing COM.
09:39:30| Info| Uninitialized COM.
09:39:30| Info| Installing Microsoft Application Error Reporting
09:39:30| Info| Log file: C:\Users\mgaris\AppData\Roaming\Microsoft\MSCRM\Logs\watson.log
09:39:32| Info| Installation of Microsoft Application Error Reporting has completed. Exit code: 0. Result: Version installed: 11.0.5510
09:39:32| Info| Installing Microsoft Visual C++ Runtime
09:39:36| Info| Installation of Microsoft Visual C++ Runtime has completed. Exit code: 0. Result: Version installed: 8.0
09:39:36| Info| Installing Microsoft .NET Framework
09:39:36| Info| Log file: C:\Users\mgaris\AppData\Temp\dd_dotnetfx3install.txt
09:39:50| Info| Installation of Microsoft .NET Framework failed. Exit code: 5100. Result: A pre-release version of Windows Workflow Foundation or .NET 3.0 has been detected. Please uninstall it before continuing.
09:39:50| Error| Installation of prerequisites failed (client.cpp:Run:1061).
However when we look at the installed software, it is not present their.
Any ideas how we can solve this?
Thanks,
Roel
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Hello Roel,
Unfortunately, due to the complexity of this issue we are unable to assist with this request effectively in the Forums. I would like to suggest the following resources to assist:
* Submit a support incident so that a dedicated Support Professional can assist with this request.
Thank you for your understanding!
Best Regards,
Brian Storie
CRM Support Engineer
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