Unexpected Error when opening Opportunities

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Posted on by epark06

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We are getting an Unexpected Error with no error log when trying to open certain Opportunity records. I am system admin. I am able to search for these opps in global and advanced find, but I get this error when trying to open them. I also cannot open records related to the opportunity ie Orders. This started to happen while I was debugging a new plugin on the Order entity, so that might be related. Looking through tracing I don't see any specific causes for this error, but I've included some excerpts below.

6567.Capture6.PNG

Excerpts from trace logs:

at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B
>exit: ConvertMessageAndErrorCode: errorCode: 0x80040216; message: System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #029AE6A6
[2018-03-20 22:21:11.649] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 27 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Info |ReqId: 8d03ac40-3d2c-4f12-b2bf-ed7028ec9db5 | ExceptionConverter.ToSingleFaultOther ilOffset = 0x2B

>Message (29): An unexpected error occurred.
>StackTrace <null>
>no PluginTrace
>>>>>> FAULT: 0
>ErrorCode: 0x80040216: ErrorCodes.UnExpected
>Message (29): An unexpected error occurred.
>Timestamp: present
>TraceText <null> 
>CallStack <null>
>>>>>> FAULT: 1
>ErrorCode: 0x80040216: ErrorCodes.UnExpected
>Message (137): System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #029AE6A6
>Timestamp: present
>TraceText <null> 
>CallStack <null>
>InnerFault <null>
><<<<< FAULT: 1
>InnerException <null>
><<<<< EXCEPTION: 0

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Clem 2,541 on at

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Hi,

Have you tried an IISReset ?

Clément

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epark06 1,328 on at

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I've noticed there are a few system jobs waiting on these opps with the following error msg:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: An unexpected error occurred.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>An unexpected error occurred.</Message>
<Timestamp>2018-03-21T01:47:44.3127398Z</Timestamp>
<InnerFault>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B0A2A6A7</Message>
<Timestamp>2018-03-21T01:47:44.3127398Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>
at Microsoft.Crm.Workflow.WorkflowContextBase.RetrievePrimaryEntity(EntityDependencyBase entityDependency)
at Microsoft.Crm.Workflow.WorkflowContextBase.RetrieveEntityInstances()
at Microsoft.Crm.Workflow.ActivityHost.StartWorkflowExecution(Activity workflow, ICommonWorkflowContext context)
at Microsoft.Crm.Workflow.ActivityHostBase.StartWorkflow(ICommonWorkflowContext context, Activity preLoadedActivity)

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epark06 1,328 on at

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[quote user="Clement"]

Hi,

Have you tried an IISReset ?

Clément

[/quote]

Yes, we just reset all our services, including IIS, async, and sandbox. I cleared my browser cache and still same issue in Chrome and IE.

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epark06 1,328 on at

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I have also tried un-registering the recently created plugin and re-opening records, but same issue.

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gdas 50,091 Moderator on at

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Hi,

I have noticed this issue also comes when you have multiple role based forms or business process flow with enable security role in that entity.

So you can check security role whether its assigned to the form or business process flow.

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epark06 1,328 on at

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Found in Event Viewer:

Log Name: Application

Source: MSCRMWebService

Date: 3/21/2018 4:00:55 PM

Event ID: 18176

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: VABCRM.absnt.local

Description:

The Web Service plug-in failed in OrganizationId: 9105fbc5-cb41-e511-80c5-0050569110f8; SdkMessageProcessingStepId: bdcbbb1b-ea3e-db11-86a7-000a3a5473e8; EntityName: opportunity; Stage: 30; MessageName: Retrieve; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.

at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)

at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)

at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)

at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)

at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)

at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)

at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)

Inner Exception: System.NullReferenceException: Object reference not set to an instance of an object.

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RaviKashyap 55,410 Moderator on at

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Hi,

Can you try disable the plugins, javascript related to this entity/ form and see if it works?

community.dynamics.com/.../213891

Hope this helps.

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epark06 1,328 on at

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I was able to determine the cause of the issue. The UoM on a particular product was changed to a different value (FEE) than the Unit that was on the associated opportunity product (EACH). CRM was trying to pass the ID of EACH to the product, therefore throwing the null exception because the unit did not match. This was causing opportunities and their related order products to throw the Unexpected Error.

Key piece of info: Inner Exception: System.NullReferenceException: Object reference not set to an instance of an object.

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Community Member on at

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HI,

Can you tell me how did you debugged the issue? I am having same error while creating a new opportunity

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epark06 1,328 on at

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Hi, I first changed the UOM on the product to match whatever was on the opp product that I couldn't open (You need to do this because you won't even be able to delete the opp product if the UOMs don't match). Then I deleted the opp product, changed the UOM back on the product, then recreated the opp product which should default to the correct UOM on the product.

Instead of deleting the opp product, you can also use a Level Up Chrome extension to enable God Mode so you can edit the Default UOM field, which is locked. Hope this helps.

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