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Microsoft Dynamics 365 | Integration, Dataverse...
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Users with licenses not syncing to Dynamics

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Posted on by 125

I'm having a pretty consistent issue where I'll assign a user a Dynamics license, but they never show up in the user list inside dynamics.

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  • Suggested answer
    Community Member Profile Picture
    on at
    RE: Users with licenses not syncing to Dynamics

    Hi JMAtoms, 

    Usually it takes more than an hour or some times a day to sync users to CRM.

    Maybe you can refer following links to check all:

    New User not visible in Dynamics 365 CE – {Quick Tip} | HIMBAP

    (+) AD-synced Users missing for CRM-assignment - Microsoft Dynamics CRM Forum Community Forum

    Or you can refer following link to force sync users:

    Force Sync Users from Azure AD to Dynamics CRM – Nishant Rana's Weblog

    Finally, if you still face any issue,  i would suggest raising a support ticket with MS.

    https://admin.powerplatform.microsoft.com/support

  • Verified answer
    Community Member Profile Picture
    on at
    RE: Users with licenses not syncing to Dynamics

    Hi Partner,

    Can you click Yes under "Did this answer your question?" to close this thread if my answer is helpful.

     pastedimage1636707420895v1.png

    Thanks. 

  • JMAtoms Profile Picture
    125 on at
    RE: Users with licenses not syncing to Dynamics

    Thanks, I used the manual method.

  • Suggested answer
    Nishant Rana Profile Picture
    11,325 Microsoft Employee on at
    RE: Users with licenses not syncing to Dynamics

    We faced the similar issue, the below helped us - use Force Sync User action of Power Platform Management Connector - Power Automate or PowerShell Cmdlets for the same

    nishantrana.me/.../

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