We have recently deployed GP 2013 in a Citrix environment comprised of 3 Xenservers. GP is setup as a published application and we have installed Adobe Acrobat X on the servers as well to provide our users PDF functionality. For example, when they click Send To -> Mail Recipient (PDF) for any reports, etc.
However, we're having an issue where when the user clicks on Mail Recipient (PDF), an Adobe PDF dialog box immediately pops up saying:
"When you create a PostScript file you must rely on system fonts and use document fonts. Please go to the printer properties, "Adobe PDF Settings" page and turn OFF the option "Rely on system fonts only; do not use document fonts."
We did as the popup dialog box says and turned off the option across all three servers yet every time a user goes to send via E-mail (PDF) they still get the popup dialog box.
Help!!
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