Dynamics GP 2013 and Adobe Acrobat X

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Posted on by JANVINCENT

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We have recently deployed GP 2013 in a Citrix environment comprised of 3 Xenservers. GP is setup as a published application and we have installed Adobe Acrobat X on the servers as well to provide our users PDF functionality. For example, when they click Send To -> Mail Recipient (PDF) for any reports, etc.

However, we're having an issue where when the user clicks on Mail Recipient (PDF), an Adobe PDF dialog box immediately pops up saying:

"When you create a PostScript file you must rely on system fonts and use document fonts. Please go to the printer properties, "Adobe PDF Settings" page and turn OFF the option "Rely on system fonts only; do not use document fonts."

We did as the popup dialog box says and turned off the option across all three servers yet every time a user goes to send via E-mail (PDF) they still get the popup dialog box.

Help!!

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M_Britt 67 on at

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RE: Dynamics GP 2013 and Adobe Acrobat X

Any luck with this? I'm having the same issue :(
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JANVINCENT 260 on at

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RE: Dynamics GP 2013 and Adobe Acrobat X

Thanks Sanjay, I found that article previously and applied the necessary changes as written. However, the problem was still occurring. However, what I failed to realize was that since we're using GP as a published application within Citrix, there were multiple redirected Adobe PDF print queues. Thus, I had to apply the changes to all of those individual redirected queues as well. (This probably wouldn't have been necessary if we killed the user sessions or rebooted the servers but that's just not possible in a production environment.)

If after applying the changes to all the other redirected queues works, I will close this question.
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RE: Dynamics GP 2013 and Adobe Acrobat X

Jan Vincent,

This should sort things for you ....

community.dynamics.com/.../adobe-pdf-converter-error-when-sending-report-to-pdf-in-microsoft-dynamics-gp.aspx

Cheers!

Sanjay