Microsoft Dynamics CRM (Archived)

Runtime Error in Dynamics 365 Portal

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Posted on by CRMexplorer

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Hi guys, does anyone know how to resolve this issue? I'm trying to access the dynamics 365 portal but

upon clicking the url there's a runtime error

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RaviKashyap 55,410 Moderator on at

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Hi RachelleM,

Can you try restart the portal under 'Portal Actions' and check? If this doesn't work, try to change the Portal state on & off.

community.dynamics.com/.../dynamics-365-portal-issues-try-restarting-the-portal

Also, was it working fine before?

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CRMexplorer 760 on at

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Hi Ravi Kashyap,

I tried restarting the portal and changing the state but the error is still there.

Yes it was working before. I'm wondering if this has something to do with the sandbox instance?because I reset it the other day

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RaviKashyap 55,410 Moderator on at

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It looks like is related to instance reset.

Can you check if you still see Portals menu in your CRM?

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CRMexplorer 760 on at

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Hi Ravi Kashyap,

It's no longer there. How can I fix it?Thank you

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RaviKashyap 55,410 Moderator on at

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You can restore the backup of your CRM to the date it was working fine.

Other option is to re-configure the portals from the portal admin i.e. "Manage Dynamics 365 Instance' >> Update Dynamics 365 Instance >> {Select the portal to be deployed}

Hope this helps.

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CRMexplorer 760 on at

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Hi Ravi,

I updated the dynamics 365 instance and it works fine now. Thank You

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Community Member on at

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erver Error in '/' Application.(in paid Instance)

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

How to resolve the above issue Ravi.

please provide solutions by step -by-step

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Dev Dex 155 on at

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Hi Ravi,

I am having similar issue (community.dynamics.com/.../286131), Portal was working fine and broken all of the sudden. If i reconfigure and update Dynamics instance, would this effect existing configuration and Communications to the portal?

i would really appreciate your reply.

Many thanks

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RaviKashyap 55,410 Moderator on at

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Hi Dev Dex,

If you reconfigure the portal that it will revert to its initial state i.e. you will lose all your configuration. As mentioned above you can restor your CRM organization to the date when it was working fine but then you may lose your crm data which have created since that date.

I would just to rollback the changes you did. Restarting the portal mostly resolves this kind of error.

Hope this helps.

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CRMJetty 3,512 on at

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Hello,

Open chrome browser and clear cookies and clear images and files.

Hope it helps.

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