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Service | Customer Service, Contact Center, Fie...
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Multi day bookings

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Posted on by 2,911

I have started using multi day bookings which is working well.

On the creation of a booking I have a Flow (love / hate relationship) that is based on "Added or Modified or Deleted" of "Bookable Resource Booking Headers"

pastedimage1629670634040v1.png

This works great as I can get the "Booking Status" and the "Bookable Resource" and "Start Date" that I can update on another Table with.

The problem is when I modify (move) the booking or cancel the booking as the "Bookable Resource Booking Headers" don't seem to get modified or deleted or created. When I tested they are only created on a new booking.

It is problematic to use "Bookable Resource Bookings" as they create a booking for each day so I will get 20 Flow runs for a 20 day booking.

Here is the tooltip for multi day Bookings on Hourly View

pastedimage1629673114909v3.png

Here is the tooltip for multi day Booking when on Day / Week  / Month view where if you can see the whole booking it gives you the start and end dates etc.

pastedimage1629671661354v2.png

So I need to populate the Bookable Resource, Start Date on custom Table when:

  1. Created (works with flow using Bookable Resource Booking Headers")
  2. When booking is moved update Bookable Resource and Date (doesn't work)
  3. On Booking Status Cancelled set Bookable Resource null and Date to null (doesn't work)

I could create a plugin and do a request multiple on bookable Resource Bookings to try and work it out however it will fire more than once and depth likely wouldn't work as they are all separate Booking records.

Where / how does the Bookable Resource Booking view get the overall information from?

I will likely put some focus back on "resource requirement" to try and achieve this.

I have the same question (0)
  • antc Profile Picture
    2,911 on at

    I can achieve number 3 using Resource Requirement and checking Remaining Duration against Required Duration however still having difficulty with 2 when a booking is moved.

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