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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Voided Bank Transactio...
Microsoft Dynamics GP (Archived)

Voided Bank Transaction still alive

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Posted on by Mayra Humprey 3,125

Good day,

License = Microsoft GP 10.0 SP4 BE

So the accountant printed out the trial balance specifically for the account of bank accounts obviosly when he saw a transaction tripled amount. Well we checked the entry batch but actually the amounts are the same but are very different transaction but the issue is that one of those transactions is actually voided and appears in the debit column but then there should be a same value transaction in the credit transaction so the values would cancel each other out. ( the transaction is a payment of CC to the bank)

I checked smartlist and the transaction is voided.

Is there any other steps I need to do or I can do to solve this mystery?

 

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Re: Voided Bank Transaction still alive

    I just encountered this exact circumstance.  The issue occured because the user voided the transaction in the CM module and then did NOT post the resulting batch in the GL.  Either that or the batch is still waiting to be posted (the best possible outcome).  

    I replicated the transaction/void in a TEST system and the result in the GL was two records for the original transaction and two records for the void transactons.  In their PROD system the only records in the GL were the two original records.  No sign of the missing Void/Offset transactions.

  • Mayra Humprey Profile Picture
    Mayra Humprey 3,125 on at
    Re: Re: Voided Bank Transaction still alive

    Good day Ian,

     I drilled back to the original transaction and actual found out that the amount of the transaction was generated 3 times. It appears twice in the debit and once in the credit column of the trial balance.

    The problem is how do you void a transaction that has already been voided. It's a CMTRX I need to void. That if I look it up it's says that if i want to see the original file or the voided file but both are the same.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Voided Bank Transaction still alive

    Drill back to he original transaction. Veirfy the Void Date. Its possible that the original transaction was posted to the GL in one period and thevoid transaction posted in a later period.

    Best regards,

  • Sunbeam De Jesus Profile Picture
    Sunbeam De Jesus 3,930 on at
    Re: Voided Bank Transaction still alive

    Hi,

    did you enter the original transaction in RM cash receipts and void them in RM as well?

     

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