Customer Journey Schedular inconsistency’s

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Posted on by Baggie9

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We have seen inconsistency in the workings of the scheduler title used in the customer journey not running based on trigger tile. As a result the schedular tiles were removed and we set all triggers to 0 hours delay to test if the journey works without using the schedular tiles. This proved the customer journey worked with a happy flow but times of when the email messages sent in the journey seemed to vary on multiple customer journey tests. Anyone seen these inconsistencies or has approached this differently to resolve?

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Baggie9 180 on at

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RE: Customer Journey Schedular inconsistency’s

HI Megan

False alarm the scheduler tiles were setup up in the correct flow and is working
megcda 2,192 on at

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RE: Customer Journey Schedular inconsistency’s

Hi Brad,

I haven't had any reports of issues with the scheduler tile. Could you please provide more information on the flow you are using and what settings you are using for the scheduler tiles? Also when you are talking about inconsistency, does this mean sometimes it is working as expected?

Thanks,

Megan