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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / I am not able to proce...
Finance | Project Operations, Human Resources, ...
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I am not able to process the Credit Note from the sales order.

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Posted on by santarzan 401

Hi All,

I have an issue that when I try to process a sales credit note from the sales order i am getting the below error.

Steps followed.

1- Create a sales order.

2. Confirm the order.

3. The issue to the warehouse.

4. Complete the Work.

5. Print the packing slip.

6. Invoice the order.

7. Use the credit note in the sales line to generate the negative line.

8. PIck the item. while doing pick am getting error.

pastedimage1596462119854v1.png

Can anyone help me to resolve this?

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: I am not able to process the Credit Note from the sales order.

    Hello Nandhini,

    Where and how did you select the Lot Id exactly?

    Can you describe this in more detail and provide some screenprints?

    Many thanks and best regards,

    Ludwg

  • santarzan Profile Picture
    santarzan 401 on at
    RE: I am not able to process the Credit Note from the sales order.

    Hi Ludwin,

    Thanks for the reply , yes for normal return process its working fine.

    I have selected the LOT ID from the same sales order which i need to return but also i am getting this error.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: I am not able to process the Credit Note from the sales order.

    Hi,

    Have you tried using the standard return order process?

    Using this process will ensure that the correct lotid will be selected.

    This should help you overcoming your issue.

    Best regards,

    Ludwig

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