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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Online integration...
Microsoft Dynamics CRM (Archived)

CRM Online integration with Exchange Online for Server Side Sync

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Posted on by SunBlaster 85

Having some issues around integration CRM Online with Exchange Online by using Server Side Sync.

When Testing/Enabling user profile for synchronization I receive "Unknown" errors on Outgoing/Incoming test, however Appointments/Contacts/Tasks test works fine.

I've setup an O365 "CRMSync" service account using a K2 license and gave it AplicationInpersonation rights on Exchange Online. And using "Credential Specified in Email Profile" for Authentication method. The exact error is:

"An unexpected error occurred while receiving email. The mailbox ****** has been disabled for receiving email and the owner of the associated email server profile Microsoft Exchange Online has been notified."

I understand there is very little technical info available for CRM Online server side sync specifically with Exchange Online, but maybe someone has encountered this before? Also are there any other way to get a more descriptive error reporting besides looking at alerts?

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I have the same question (0)
  • SunBlaster Profile Picture
    SunBlaster 85 on at

    Figured it out, hate being alpha tester for MS. There is a bug in CRM Online if your user name and email are different then Server Side Sync test fails. Email needs to be entered manually if its different from user ID.

  • Suggested answer
    Gayatri Shevde Profile Picture
    Gayatri Shevde 460 on at

    Hello,

    Currently the Server side synchronization facility is not available in CRM online .

    It might be available in the future release. You can use either Email router or Outlook Client to send or receive emails if you are using CRM online.

    Thanks & Regards,

    Gayatri Shevde

    Support Engineer

    Microsoft dynamics CRM

  • Pradeep Pawar Profile Picture
    Pradeep Pawar 2,930 on at

    Sorry Gayatri,

    But we are currently running with the same screnario(CRM Online & Exchange Online) successfully. You can check this link: msdn.microsoft.com/.../dn531050.aspx

    With the recent release Spring '14 its available now.

    Thank you!

  • 6290a4aaa6084660bac45c302a66e862 Profile Picture
    6290a4aaa6084660bac... on at

    What do you mean it is not available? According to the MSDN docs this is a supported scenario. See here: "Supported email service configurations for server-side synchronization" (technet.microsoft.com/.../dn531050.aspx ) where it explicitly states it is supported, along with POP3.

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