Hello,
I have done some research here and found some useful threads for sending emails to queues. Here is my scenario:
I have a custom entity where the client requires that every stage of the BPF be owned by a different team. So I have the teams created, and set up workflows to assign the record to that particular team depending on which stage it is it. That part works good. However, once a team is made the owner of a stage, a notification should be sent out that the record is now assigned to them, and that they need to complete their part. The team is dynamic and would keep changing, so I cannot hard-code the recipients in the email workflow.
The first step that I have understood is to enable mailboxes for that 'X queue' (Which is created automatically when a Team X is created). Question is that if I test and enable the mailbox for that Queue X, would that impact the individual mailboxes of the members in the team? (Which are already approved and enabled)
What other steps should be completed before I can send the email with a workflow?
Thank you
