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Dynamics 365 Community / Forums / Sales forum / New User not Syncing t...
Sales forum

New User not Syncing to CRM

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Posted on by 35

I have a new user that we just assigned a license too. His user isn't showing up for some reason, so I can't assign him a security role to give him access. I removed his license and added it again just in case something was not syncing correctly but still nothing. This license was originally with another user that was removed, could this cause a problem and anyone know how I can fix it?

Thank you!

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  • Suggested answer
    Nishant Rana Profile Picture
    11,325 Microsoft Employee on at
    RE: New User not Syncing to CRM

    We faced the similar issue, the below helped us - use Force Sync User action of Power Platform Management Connector - Power Automate or PowerShell Cmdlets for the same

    nishantrana.me/.../

  • KristenDME Profile Picture
    35 on at
    RE: New User not Syncing to CRM

    Thank you, I've done this multiple times with other users and its almost instant. I'm thinking I may have to open a ticket and resync. I'll check back in an hour and see if its there.

  • Verified answer
    Radu Chiribelea Profile Picture
    6,667 on at
    RE: New User not Syncing to CRM

    Hi Kriten,

    Usually it takes some time until the user is provisioned to CRM.

    If the user is not visible in an hour or so, i would suggest raising a support ticket with MS, as it seems a provisioning issue. They should be able to unblock it.

    Regards.

    Radu

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