web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Looking for real-time ...

Customer experience | Sales, Customer Insights,...

Suggested Answer

Looking for real-time analytics dashboard

(0) Share

Report

Report

Posted on by Community member

HI All,

Subject: Looking for real-time analytics dashboard which provide Cases details created through email and whatsApp, Livechat Conversation

I am looking for Analytics dashboard which provides view for Cases Created through email with details like SLA timing, Owner of Case(Agent), cases closed, count, number days Etc. Also in same dasboard I am looking Customer omnichannel realtime dashboard which should Active conversation for each agent, Agent avliable time, Cases assigned etc

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Leah Ju Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hi Swetha，

Please refer to the following documentation:

--In the default view of Customer Service workspace, select Omnichannel real-time analytics in Service.

--By default, the Summary report is shown. To view the Ongoing conversation, Agents, and Voice reports, select the appropriate tabs.

https://learn.microsoft.com/en-us/dynamics365/customer-service/use/intro-realtime-analytics-dashboard

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

ManoVerse 184 Super User 2026 Season 1

#2

#3

CU11031447-0 100

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans