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Customer experience | Sales, Customer Insights,...
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Email bounce trigger in real time marketing journey

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Hi!

We would like to create a journey in real time marketing and in that journey, we want to check if an email has bounced or not (see image for reference). As you can see, it is complaining about the selected trigger and that it's not supported by the current data source. What does that actually mean? According to the system, this trigger is ready to be used (this is an out-of-the-box trigger).

I also wonder if this trigger will only check the bounced ones for the particular email that is included in the journey or if the check is done on all the people that have ever bounced. We only want to capture the people for whom the email bounced in this particular journey (and the email that we have added here).

pastedimage1669804885183v1.png

Best regards, 
Eva

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