Hello guys,
as you know, MS Dynamics shows activities in the time line or AKA history. One of those activies are e.g. emails, see example in screenshot.
In the Dynamics documentation, I have found how to change the shown fields in the history: The fields come from the card form, and the displayed fields in the history are from the header and the details section: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#customize-a-card-from-within-timeline
However, one of my customer wants to use a different date than the standard date, which apparenty is the "last modified" date field (in the screenshot, the "10:45" date). How can I change this date field, e.g., to the "created on" date? Apparently, it is not done via the email card form, as this field does not appear there at all, but is shown anyhow. :-) So it seems that it is drawn from somewhere else.
BR Flo
