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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Email dynami...
Customer experience | Sales, Customer Insights,...
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Marketing Email dynamic content is not updating even I have updated the records In CRM

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Posted on by Fariha Asmat 216

Hello Everyone, 

I am facing the strange issue, I have added the dynamics content in an email which shows the related tasks subject field of the contact, I live that email and run the test Customer journey on that segment which i selected. First time it works fine. Then in CRM I stoped the segment and manually deleted the tasks and added new task against segments members and then live the segment and run the another customer journey. BUT the emails I recieved I  get in second customer journey is with the same tasks which I have deleted already in crm .iT shows me the previous records, I cleared my Browser cashe  too, even I have created another Email with same dynamic content but the issue is same. 

It's very strange behaviour I still didn't figure out why it's happening and from where it's getting those related TASK record which I have already deleted..

If anybody encountered this issue before, please help

Thanks

I have the same question (0)
  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at

    Hello @Fariha Asmat,

    The evaluation of placeholders, dynamic content in your email and segments happens outside of CRM. You need to give it some time to catch up with the deletions.

    What was the time frame between between you deleting the tasks and running the new customer journey?

    Thanks,

    -DD

  • Fariha Asmat Profile Picture
    Fariha Asmat 216 on at

    Hi Dilyana,

    Yesterday I have deleted the records and today I have run the journey with new email but getting the same records through dynamic content code

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at

    Interesting!

    Can you share your dynamic content  code? As well your segment logic. Are your Tasks synced in the settings area?

    pastedimage1579879228660v1.png

    Thanks,

    -DD

  • Fariha Asmat Profile Picture
    Fariha Asmat 216 on at

    Hey Dilyana,

    I'm actually using custom entity of activity type. My custom entity is synced in setting area,

    I'm sharing my custom code.

    <ul style="color: #3575d3">

       {{#each contact.tv_orderproducttask_contact_regardingobjectid}}

            <li>Product Name: {{this.subject}} </li>

       {{/each}}

       </ul>

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