web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / contact scoring
Customer experience | Sales, Customer Insights,...
Suggested Answer

contact scoring

(1) ShareShare
ReportReport
Posted on by LookForHelp 22

Hi everyone,

I need help understanding if it's possible to do contact scoring. Unfortunately, from what I understand, there is only lead scoring available. My contacts do not have any associated leads; there are only contacts directly.

Can you help me with this?

Thank you.

I have the same question (0)
  • Suggested answer
    Cui Hao Profile Picture
    Cui Hao Microsoft Employee on at
    Hi,

    Currently, there is no way to do contact scoring.
    The official documentation also mentions that there is currently only a scoring model based on lead entities:
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-create-lead-scoring-model


    I've tried various methods as well, but contact scoring is really not possible at this time. Currently the entity of the scoring model can only be based on lead.

    From my personal understanding, there is a reason for this, as contacts are developed from leads, so leads have scoring models that are sufficient for now.

    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.


    Best regards,
    Cui Hao
  • Cui Hao Profile Picture
    Cui Hao Microsoft Employee on at
    Hi,

    If it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

    Best regards,
    Cui Hao

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 196 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 129

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans