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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Using WhatsApp Messagi...
Service | Customer Service, Contact Center, Fie...
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Using WhatsApp Messaging in D365 CRM

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Posted on by fshaikh 220
Is there any Microsoft recommended way to integrate whatsapp messaging in D365 CRM? I know that an app exist called WhatsApp Chat and Instant Messaging in Dynamics 365 CRM - WhatsApp4Dynamics. But it is from an independent company. 
Does Microsoft provide any out of the box/add on customization to link whatsapp messaging in Dynamics ?
I have the same question (0)
  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan Moderator on at
    Hi There,
     
    Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel. Refer this link for more information: 
     
     
    Finally, once your issue is resolved and my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread.

    Thanks
    Affan
    Follow my channel related to Dynamics 365:  https://www.youtube.com/@AffansDynamicsJourney


     

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