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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Delay in syncing email...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Delay in syncing emails from Outlook to CRM email queue [On-premise]

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Posted on by TM-24090959-0 2
Hi All,
 
Recently we faced an issue where we noticed emails were not entering our CRM. After an hour, all the emails were synced automatically into the queue. What are the possible solutions to prevent such behavior in future.
 
Anyone ever faced such similar issue, If yes, could you please share what caused this delay and are there any possible workaround to prevent this is future?
 
 
Thanks,
Tanmay
Categories:
Microsoft Dynamics CRM
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  • Suggested answer
    Daniyal Khaleel Profile Picture
    Daniyal Khaleel 764 Most Valuable Professional on at
    Yes,this is a fairly common scenario in Dynamics 365 when email synchronization is delayed. It usually isn’t data loss, but a delay in the server-side synchronization pipeline
    • Some customers set up a fallback queue (separate mailbox monitored by admins) to catch delayed or unsynced messages.
    • Others implement a monitor flow that checks Exchange directly for messages that haven’t yet reached Dynamics
    Check Mailbox Configuration
    • Go to Settings → Email Configuration → Mailboxes.
    • Ensure all mailboxes are:
    • Approved by Admin
    • Test & Enable successful
    • Confirm "Server-Side Synchronization" is enabled for incoming/outgoing.
    • Monitor Synchronization Jobs
    • Navigate to Advanced Find → Email Server Profile → view related Synchronization Errors.
    • Review sync job history (check for retries or failures).

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