The age of AI comes to customer service and field service

Modern Customer Service is an end-to-end process, ranging from self-service to assisted service to onsite service. Join Jeff Comstock as he shares how generative AI supports all aspects of Customer Service and Field Service. You'll see Copilot in action supporting customer service across every channel, automating common customer service agent tasks, and even driving frontline worker processes. Check out new capabilities for Dynamics 365 and Power Platform with the 2023 release wave 2 plans. https://learn.microsoft.com/en-us/dynamics365/release-plans/ #Microsoft #MicrosoftDynamics365 #PowerPlatform