Customer Insights Agent Session | Dynamics 365 Community Call Preview with Charles Drayton #CRM

Did you miss Björn Zahnow and Pauline Kolde's session at our #CRM Community Call? Then check it out today on our YouTube channel. This engaging session explores how #Copilot and #AI agents can extend #Dynamics365 Customer Insights beyond out‑of‑the‑box marketing. Through real-world scenarios and demos, they show how teams can use agents to personalize journeys, connect sales and marketing, and make #CustomerInsights more actionable without adding complexity. Watch it today: #dynamics365community