Enable Agent insights dashboard and KPI goals | Getting Started with Dynamics 365 Shorts

Are you "Getting Started" with #Dynamics365 #ContactCenter? Our latest short shows how to enable agent insights dashboard and KPI goals. By enabling agent insights, you can set targets for autonomous resolution rates, quality scores, and average time to close cases. Evaluate effectiveness and make informed operational improvements more quickly, and with better insight. Click the link below to visit Microsoft Learn for all the details: https://aka.ms/d365shorts/agentinsights Join us on the #Dynamics365Community site for more expert advice and the chance to connect with thousands of other users just like you. Click here to start learning and exploring today: https://aka.ms/d365shorts/joinus