Coca-Cola Beverages Africa | Who's Using Copilot? | Dynamics 365 Customer Story

Coca-Cola Beverages Africa—handling 40% of Coca-Cola's total volume across Africa—modernized its operations using Microsoft Dynamics 365, #CopilotStudio, and the #MCP server. With a landscape spanning 15 legal entities and 10,000 users, CCBA saw an opportunity to reduce operational complexity and automate route planning at scale. Here’s what stands out from their transformation: ✔ Route‑planning agents autonomously run planning cycles ✔ Continuous planning replaces fixed scheduling windows ✔ Automation saves planners 1–1.5 hours per day ✔ Dynamics 365 + MCP server drive flexibility and accuracy ✔ A focus on automation enables faster time‑to‑market for every product move Business Process Lead Riaan Langford explains how CCBA is streamlining operations across one of the largest beverage bottlers in Africa. #Dynamics365 #MsDyn365 #cocacola