What's New in Field Service 2026 Wave 1 | FastTrack TechTalk Dynamics 365

What’s new in Dynamics 365 Field Service for 2026 Wave 1? Join #FastTrack Solution Architect Jason de Plessis in a #TechTalk that walks through the latest updates across mobile performance, scheduling, and AI-powered capabilities—showing how service teams can work faster, make better decisions, and operate more efficiently in real-world scenarios. __________ What's in this video: Mobile performance and offline optimization Improvements to Android load times and advanced configuration options for offline sync using customizable filters and FetchXML enhancements Enhanced mobile usability Updates to grid views, including more visible columns, configurable layouts, and improved navigation for better on-the-job efficiency New experiences for lookups and controls Updated lookup and booking status controls designed to be more intuitive and better suited for mobile use Smarter scheduling and multi-record updates Ability to move and reassign multiple bookings at once, improving scheduling flexibility and reducing manual effort Schedule board enhancements Visual improvements like week numbers and full-screen map view for better planning and dispatch visibility Microsoft 365 Copilot integration Use natural language to analyze work orders, identify trends, and generate insights directly within Field Service Custom AI agents in action Create and use agents to automate tasks like generating test data and interacting with Dynamics 365 data in real time