Hello Community,I hope everyone is having a fantastic spring. It is a whopping 50 F today. Which if you have been to North Dakota, you know that means everyone is outside in shorts enjoying the sun. Recently I’ve seen a quite few cases come in where the option for Template is missing from the Report Destination window. With this option missing you are unable to utilize the Word Template feature. Which honestly is a bummer because Word Templates are cool. I wanted to take some time today to give some troubleshooting suggestions around this. After you are done reading this blog, I hope you will be able see and select the Template Option in the Report Destination window. The following is checklist of items that can potentially cause this issue:
5. Reinstall Microsoft Dynamics GP if steps 1-4 do not cure the issue.
6. Temporarily disable Windows Firewall and/or Antivirus.
*Re-enable these once determined whether they are the cause of the issue or not.**You may have to create an exception for the path to your GP Code Folder, and the %TEMP% folder to not be scanned during certain hours or to allow certain actions if your Antivirus is the culprit.
Well folks, that’s what I have for you today. I hope you find this information helpful. If you have anything else, you’d like to see blogged around Word Templates let me know in the comments. I’d love to help.
Until next time,Nicole Fiskum | Support Engineer | Microsoft Dynamics