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I wanted to share today one of the Reconcile options that we have in the Receivables Module that is commonly overlooked. This feature is called Reconcile Outstanding Document Amounts.
This feature of the Reconcile process is great because it will look at a specific customer or document and adjust the Amount Remaining field if it is incorrect based on any or no apply records.
We get an average amount of these cases in support throughout the year and thought it would be good to share as it might stop a call to support and is a quick process to use if you are not able to apply one of your documents and receive a message stating that the document is fully applied.
There are two common scenarios we recommend using the Reconcile Outstanding Documents process.
When we look at the transaction in the Inquiry windows, we usually see the Amount Remaining is 0.00 and drilling back to the apply record, the window is blank.
In these scenarios, I would advise to the run the Reconcile Outstanding Documents process which will update the Amount Remaining to be the Document Amount as we have no apply records. Most times it corrects the issue unless we have a bad document.
After running this in my system, the document now looks to be unapplied.
I really like this feature as it helps without having to correct the Amount Remaining through SQL like we have to do with Payables.
I hope this helps and stops a call to support for you.
Brandon Jarrett | Microsoft Support Engineer
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