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Hello GP Community!
This article compile solutions to common problems relating to workflow notifications. I will mostly cover workflow notification email topic, but may be touching some other workflow topic when it applies.
The first thing to determine is if the issue is Dynamics GP system related (SQL stored procedure/CLR assemblies, message template, Active Directory query related) or SMTP related.A good way to determine if the issue is SMTP related is by using the Test E-mail (not to be mistaken with the Test E-mail Action) button in the Workflow Setup window.
SMTP Server Connectivity Related Issues
This section covers troubleshooting SMTP server connectivity relates issues, starting with steps that can be performed quickly.If you are not receiving the test email when using the Test E-mail button in the Workflow Setup window, this is a good place to start.
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Email Message Related Issues
This section covers troubleshooting recipient relates issues, starting with steps that can be performed quickly.If you are receiving the test email when using the Test E-mail button in the Workflow Setup window but are not receiving the notification email, this is a good place to start.
This section covers all other troubleshooting steps.
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