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Microsoft Dynamics GP (Archived)

Smartlist window won't open for specific user.

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Posted on 7 Feb 2014 16:09:13 by 5,985

I am on GP 2013 SP2 and all of a sudden my power user is unable to open the smartlist window. Any ideas what could have caused this?

The window won't open for this user on any workstation but still works fine for other users and sa.

Thank you,

Kirk Livermont

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  • Victoria Yudin Profile Picture
    Victoria Yudin 22,766 on 27 Dec 2018 at 15:10:21
    RE: Smartlist window won't open for specific user.

    Thanks Jonathan, this helped me fix an issue for a customer today! Looks like it's still not fixed in GP 2016.

  • Rosemary Profile Picture
    Rosemary 4 on 26 Sep 2016 at 14:30:52
    RE: Smartlist window won't open for specific user.

    Thank you Community for your responses and sharing.

    Similar issue just came up here and was able to resolve with he update statement, I used the syuserdfstr of a working user, thanks again.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on 08 Jan 2016 at 21:41:34
    RE: Smartlist window won't open for specific user.

    [quote user="KirkLivermont"]

    I am on GP 2013 SP2 and all of a sudden my power user is unable to open the smartlist window. Any ideas what could have caused this?

    The window won't open for this user on any workstation but still works fine for other users and sa.

    Thank you,

    Kirk Livermont

    [/quote]

    This worked for me too. I would love to know how this could happen on this user's GP account settings. It was driving me nuts because it would happen on different PC's for the same user. Thanks for the answer!

    Gary Siebenlist

  • Community Member Profile Picture
    Community Member Microsoft Employee on 09 Sep 2015 at 13:49:21
    RE: Smartlist window won't open for specific user.

    Thank you all for your feedback!  We just experienced this problem this morning on GP 2013 and were able to successfully diagnose and correct the user based on your suggestions.

    Thank you!

    Eve

  • Community Member Profile Picture
    Community Member Microsoft Employee on 05 Jun 2015 at 15:22:14
    RE: Smartlist window won't open for specific user.

    Victoria's suggestion solved my issue. Many thanks.

  • DougHart Profile Picture
    DougHart 5 on 10 Apr 2015 at 16:34:20
    RE: Smartlist window won't open for specific user.

    Hi Kirk

    If everyone is having the problem - sounds like data ---if not

    Try to move the problem --- go to different machine --- if it work s  sounds like the machine ...maybe re-install ..... If it does not work on different machine sounds like the user -- Check credentials of user and other security components -

    If a power user - check security from someone that is working properly - change security one Role at a time 

     

  • Community Member Profile Picture
    Community Member Microsoft Employee on 25 Mar 2015 at 20:27:35
    RE: Smartlist window won't open for specific user.

    Hi

    Thank You for this.  I had the same problem on a GP 2015 where I can see smartlist was open but could not see it.  Right clicking and choosing maximise opened it

    thanks again

  • Dawn Prigmore Profile Picture
    Dawn Prigmore on 05 Mar 2014 at 17:38:13
    RE: Smartlist window won't open for specific user.

    THANK YOU SO MUCH!!!!!

  • Verified answer
    KirkLivermont Profile Picture
    KirkLivermont 5,985 on 20 Feb 2014 at 12:54:02
    RE: Smartlist window won't open for specific user.

    This ended up being the same bug that Jonathan mentioned. The value for SYUSERDFSTR in the sy01402 table somehow got changed for this user. This was resolved by updating the value to match another user that was not experiencing this issue. Thank you all for your help.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,772 on 18 Feb 2014 at 16:05:41
    RE: Smartlist window won't open for specific user.

    Here is what worked for me. Prior to trying any of these tips, I tried to run Smartlist, did not see it open but I did see it running in Task Manager. I then applied these changes to the DEX.INI file

    WindowMax=TRUE

    NoteWindow=-123,-108,1366,719

    WindowPosX=223

    WindowPosY=16

    WindowWidth=808

    WindowHeight=768

    After making these changes, Smarltist still not appear but this time when I hovered over it I got the options that Victoria mentioned and I was able to click Maximize. Smartlist would then open and then close and open again. In my case I think is was the WindowPosX, it was a negative 2. I think this made it open outside of the normal screen parameters. Hopefully this will help others.

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