Hello! My name is Aaron Donat and I am a Sr. Escalation Engineer on the Dynamics GP product. My career with Microsoft has had me "plugged into" the Dynamics GP product for the last 13 years. I started back in 1999 with v4 of C/S+ taking calls and have worked my way through the support organization.
As an Escalation Engineer, we have a tendency to get involved in many of the "difficult cases" regardless of whether or not ...