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How the AI Powered Quality Evaluation Agent Transforms Customer Interaction Quality

In high-volume customer support environments, maintaining consistent interaction quality is a constant challenge. Support managers and supervisors often handle thousands of cases and conversations every month, making manual quality reviews slow, s...

Inogic 733
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Why We Switched Our Plugin from PreOperation to PreValidation – Dataverse / Dynami...

We had a business requirement to block the closing of a Quote as Lost under certain conditions. Instead of leaving the quote in an Active state, we wanted the system to explicitly move it back to Draft and show a clear error message to the user ex...

Nishant Rana 11,325 Microsoft Employee
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Performance Tuning in D365 Finance & Operations — A Deep Dive from the Field

PATTERNS, PITFALLS, AND PROVEN X++ TECHNIQUES FOR ENTERPRISE-SCALE SYSTEMS Performance problems in Dynamics 365 Finance & Operations rarely start with “the system is slow.” They start with: * Batch jobs that grow from 5 minutes to 5 hours ...

vishalsahijwani 201
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Learning Microsoft Dynamics 365 Development? Start Here

Learning Microsoft Dynamics 365 Development? Start Here [https://blog.cfbs-us.com/hubfs/Understanding-BMO.png] [https://blog.cfbs-us.com/microsoft-dynamics/learning-microsoft-dynamics-365-development-start-here] Most small to medium scale ERPs ho...

NancyP 80
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SaaS ERP misconceptions: the “on-premises thinking trap”

I think that probably for many of you January is the crazy month of the ERP go-lives (and probably not … More [https://demiliani.com/2026/01/20/saas-erp-misconceptions-the-on-premises-thinking-trap/]

Stefano Demiliani 37,166 Most Valuable Professional
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Meet David

Closing deals takes more than just hustle. It requires the right tools. This interactive demo walks through how Microsoft 365 Copilot for Sales supports sales teams by automating everyday tasks and enabling smarter engagement. Explore the demo thr...

michaeltaranto 281
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Can You Hide The View In Browser Link When Viewing In Browser?

I recently had a question via my blog that asked about the View In Browser link you can add to your emails in Customer Insights – Journeys. Specifically, when someone clicks that from the email and they are in fact ‘viewing in browser’, can it be ...

Megan V. Walker 1,841 Most Valuable Professional
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Deployment types in Project Operations | FastTrack TechTalk | Dynamics 365

Alejandra Cabrales ...