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This article is part of the series and of the wider series which I am posting as I familiarise myself with Microsoft Dynamics 365 Business Central. To create a new Word template there is an assisted setup to guide you through the process. To use t...
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If you have been following any of the announcements from Microsoft around Copilot Studio than you might have heard the term autonomous agents before. For you who have no idea what I am talking about, let me explain what this is. An autonomous agen...
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Don't cry for Twitter, join our BC community on BlueSky!
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I’ve written about creating your Lead Scoring models in Customer Insights – Journeys, and also explained how the Lead Scoring Qualification functionality works. I’m not really keen on the Qualification process as it’s not the right approach for ev...
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Imagine a customer service team at a busy call center handling a flood of new requests and inquiries. Each record, including service requests and support tickets, requires meticulous manual entry, which can consume up to 40% of an employee’s time ...
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Introduction: A Glimpse into the Future of Field Service AI in Dynamics 365 Field Service: In today’s fast-paced world, efficient field service operations can be a game-changer for many industries. But the secret sauce that is taking field service...
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Outbound Marketing is being removed from Dynamics 365 Customer Insights – Journeys Microsoft announced that the Outbound marketing module will be removed from Dynamics 365 Customer Insights - Journeys on […] The post Move from Outbound to Real-ti...
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xxx Explore the top 10 ways MxAPS transforms production scheduling in Business Central, offering automated scheduling, resource optimization, predictive maintenance, and enhanced flexibility for manufacturers. The post 10 Ways to Transform Produ...