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Topics:- Copilot Voice
- Dynamics 365 Fraud Protection - POC
- Manage Power Automation
- Events
Copilot Voice: A Game Changer for Voice-Enabled AICopilot Voice has expanded its capabilities by integrating Interactive Voice Response (IVR) features, enabling voice-enabled copilots to handle speech and dual-tone multi-frequency (DTMF) inputs.Key Features of Voice-Enabled Copilots Voice-enabled copilots offer a wide array of features designed to improve customer service and user experience, including:- Barge-In: Users can interrupt the system at any time during the conversation.
- DTMF Input: Users can interact via their phone keypad, entering single or multi-digit information.
- Latency Messaging: Provides updates while processing long-running operations to reduce user frustration.
- Speech Recognition: Users can speak naturally, and the system processes the input for efficient responses.
- Speech Synthesis Markup Language (SSML): Customizes the copilot's voice, allowing control over tone, pitch, and speed to enhance user interaction.
How Copilot Voice Supports Business Processes Copilot Voice helps businesses streamline operations by:- Enabling users to interact seamlessly with automated systems via speech or DTMF input.
- Reducing human intervention by automating routine call center tasks, enhancing customer experience.
- Supporting multi-language and multi-modal inputs for global scalability.
- Leveraging AI-driven decision-making to intelligently process user requests, collect data, and deliver appropriate responses.
Known Limitations While voice-enabled copilots offer significant advantages, some limitations still exist, such as:- Generative AI Features: Generative AI is not fully supported for voice copilots.
- Limited Multilingual Support: Voice functionality is only available in the copilot’s primary language.
- Latency Message Restrictions: Without a configured latency message, copilot may delay responses during extended processing times.
Dynamics 365 Fraud Protection - POCMicrosoft Dynamics 365 Fraud Protection offers a robust solution designed to mitigate various types of fraud, including payment fraud, account protection, and loss prevention. One of the key steps in determining if this solution meets your business's specific needs is through a Proof of Concept (POC).Prerequisites for POC Participation To get started with the POC, businesses must meet certain requirements, including:- A Microsoft Entra Tenant: If you don’t have one, you can easily sign up.
- Promotion Code: Contact Microsoft or an authorized partner to request a promotion code before starting your POC.
POC Capabilities Dynamics 365 Fraud Protection offers two primary POC capabilities: Account Protection and Purchase Protection, both requiring API integration. These are outlined below:- Account Protection POC The Account Protection POC focuses on safeguarding user accounts during processes like account creation and login. Businesses gain insights into how Dynamics 365 Fraud Protection can address fraud challenges related to user accounts. Results from this POC are typically available in six weeks, depending on integration speed and data quality.
- Purchase Protection POC Similar to Account Protection, the Purchase Protection POC focuses on securing transactions. API integration helps businesses track fraudulent activities during purchase processes. The trial usually takes 6-8 weeks, giving businesses the opportunity to evaluate Fraud Protection’s AI, features, and reporting dashboards.
Assessment Metrics and Subscription Overview During the POC and beyond, businesses can monitor their usage and performance of Fraud Protection through a metered subscription system. The Assessments Purchased and Assessments Used metrics help businesses track how many fraud assessments they’ve used, whether for account protection, purchase protection, or loss prevention.
Reporting and Analytics Out-of-the-box reporting features are provided through Power BI dashboards, enabling businesses to monitor trends, score distributions, and model performance across various transaction types. These reports offer deep insights into KPIs and help businesses adjust fraud protection strategies.
For more updates and in-depth insights, visit my Blog, 
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