1:00 - 1:30p - Networking Discussion - we'll introduce ourselves and chat about hot topics impacting our day-to-day work lives!
1:30-1:40p - DUG Intro and Welcome - Liz Hallen
1:40 - 2:40p - Omnichannel Customer Service Overview - Paige Cassada, D365 Practice Lead - C5 Insight
Omnichannel offers multiple additional features to extend D365 Customer Service to engage across voice, chat and SMS. Customers want to engage across channels, but most businesses cannot handle this seamlessly.
Setting up Omnichannel is simple once you understand the process but can be challenging. In this session, you'll experience a series of Omnichannel videos, and we'll reduce many hours of research and training into a one-hour session.
2:40 - 3:00p - Networking Discussion - we'll debrief what we learned and discuss the value it holds for organizations, the challenges that might arise when implementing, and any other thoughts we might have!
