WHERE BACK WITH A FACE TO FACE EVENT
Our next Birmingham Dynamics 365 & Power Platform User Group meeting will be on Wednesday 26th Feb 2020 from 6:30 pm until 9:00 pm.
The Wesleyan has once again kindly agreed to host our event at Colmore Circus, Queensway, Birmingham, B4 6AR. This is next to Snow Hill Station and a short walk from New Street Station.
Our next exciting event will be on June 22nd between 6:30pm and 9pm.
Note: Presentations will start at 7pm. But please arrive early for networking / buffet.
As always we will have an amazing Agenda ...
Topic 1: Dynamics 365 Customer Service Omnichannel - Voice Channel
Presenter : Neil Parkhurst
For a long time we have had to rely on 3rd party additions to connect Dynamics 365 with telephony solutions. But now we finally have a voice channel from Microsoft within their Dynamics 365 Omnichannel app.
In this demo I will show how easy it is to integration telephony with Dynamics 365 and also how we can configure a Power Virtual Agent as an IVR BOT
Topic 2: TBC
Presenters : TBC
Plus we'll have all our usual networking opportunities and an amazing free buffet.
Social
Once again we will be going for a quiet drink after the meeting - come and join us! We'll be meeting at the The Old Joint Stock at 9.30pm.
Parking
The B4 Parking car park is just around the corner from Wesleyan. Map to B4 Parking:
https://www.google.co.uk/maps/place/B4+Car+Park/@52.4843535,-1.8969093,15z/data=!4m2!3m1!1s0x0:0xb0960ce9ec8863bf?sa=X&ved=2ahUKEwji35HLlpLdAhXHA8AKHW3PC-oQ_BIwDXoECAcQCw
Organisers: @Neil Parkhurst, @Imtiaz Hussain
Location
Wesleyan Building
Colmore Circus
Queensway
Birmingham, B4 6AR
