Better together: Power Virtual Agents + Dynamics 365 Omnichanmel

Description: Event ID: 9019

Meeting Link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_YTRmOGQ1YWItY2M3YS00ZDFlLTk0YWMtYWViZjYwM2E2N2My%40thread.v2/0?context=%7b%22Tid%22%3a%22f12dd9c9-accb-47de-a4f8-257da30b7fec%22%2c%22Oid%22%3a%22465a6870-7d4a-43fb-a034-75df73f9aae0%22%7d

Start Date & Time: 2021-05-267pm Pakistan Standard Time End Date & Time: 2021-05-26 8pm Pakistan Standard Time

Speaker: Michael Vakoc

Speaker Bio: I thrive in delivering profitable products with exceptional user experience. I've a proven track record of shipping products at Microsoft for both consumer and enterprise customers. Latest launch includes Power Virtual Agents where I was responsible for the business model and licensing implementation as well as onboarding experience. Before that I've revamped Skype consumer business model by introducing free trials for paid subscriptions. Ensured profitability by working closely with finance to monitor gross margin and preventing fraud. I enjoy building community with ProductTank Seattle.

Resources: - Watch a video of a session I gave with Xiaoying about Virtual Agent and Customer Service Insights at MBAS in Atlanta 2019: https://powerusers.microsoft.com/t5/MBAS-Gallery/Microsoft-Dynamics-365-Customer-Service-Insights-and-Dynamics/m-p/299681 - Listen to a podcast episode of Power 365 Show where I talked about Power Virtual Agents: https://www.nz365guy.com/power-virtual-agents-with-michael-vakoc/

Speaker LinkedIn: https://www.linkedin.com/in/vakoc/