Session Case Management & Customer intent | FastTrack TechTalk | Dynamics 365
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This #TechTalk from Solution Architect Anand Singh and Senior Product Manager Soham Ghosh introduces the Case Management & Customer Intent Agents for #ContactCenter, designed to streamline how organizations track, route, and resolve service cases in Dynamics 365.
It showcases how the agent automates data capture, applies intelligent triage, and drives consistent case handling. You’ll see how AI‑driven recommendations accelerate resolution and improve customer experiences. By integrating with operational workflows, the agent reduces manual effort and enhances service quality end‑to‑end.
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