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Mark incoming e-mails as spam

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Posted on by MichaelVanDijk

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We are currently in the proces of moving our customer service e-mails from Freshdesk to Dynamics cases. We determine which e-mails become cases by converting them from the queue.

In Freshdesk (and Outlook), we have an option to mark incoming e-mails as spam. I don't see this option in Dynamics 356, is there any way for us to do this without creating our own Spam button in combination with Flows?

Thank you in advance for your help!

Categories:

Queues and Routing

Case Management

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MichaelVanDijk 20 on at

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Mark incoming e-mails as spam

Thank you, Dengliang! Very helpful answer, I'll implement a solution like you did.
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Dengliang Li Microsoft Employee on at

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Mark incoming e-mails as spam

Hi,

There is no out-of-the-box way to mark incoming email as spam.

Therefore, I'm afraid you'll have to create flows or create custom buttons for that.

In my testing, I added a Yes/no field to the Email form to mark the email as spam or not.
Then added a custom button that when clicked will set the field to Yes.

The code executed by the button is as follows.

function MarkAsSpam(primaryControl) {

var formContext = primaryControl;

//Set the field to Yes

var spam = formContext.getAttribute("cra21_spam").setValue(true);

//Save the current record

formContext.data.entity.save();

}

The final result is shown below.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li

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