Customer Service

Last replied Posted on by RobbertMeijer 34

Hi there, We are noticing that cases with case type 'Request for change' cannot be set to a specific status. Where can this be changed? &nbs...

Reply

Like (1)

Share

Report

Last replied Posted on by MichaelVanDijk 15

We are currently in the proces of moving our customer service e-mails from Freshdesk to Dynamics cases. We determine which e-mails become cases by con...

Reply

Like (0)

Share

Report

Last replied Posted on by CW-02050205-0 5

Hi there, In the recent release, Dynamics add on an email reminder feature when there might be missing attachment, which is good.However, noticin...

Reply

Like (1)

Share

Report

Last replied Posted on by Community member 17

Hi Dear Community,  I have request to upload file in to case when file created in folder from local network. What i found there is some opti...

Reply

Like (1)

Share

Report

Last replied Posted on by Roddas77 18

I am trying to debug a plug-in in my online Customer Service environment and I am getting the following error message when the plugin is triggered whi...

Reply

Like (0)

Share

Report

Last replied Posted on by Community member

We created an Azure Bot and wanted to connect this bot to Omnichannel for getting AI-generated responses. We integrated the bot using this tutorial:&n...

Reply

Like (0)

Share

Report

Last replied Posted on by JayeshAC 1,152

 Hello Experts, I have created a IVR bot in Omnichannel-Dynamics 365. This bot requests the user to enter the option like, press 1 for sales...

Reply

Like (1)

Share

Report

Last replied Posted on by Jazeb Sheraz 2

I tried to configure 3rd party web app in MS Dynamics 365 via Channel Integration Framework version 2.0 (CIF V2.0). As we know CIF V2.0 works only in ...

Reply

Like (0)

Share

Report

Last replied Posted on by Community member 4

Hi All, When releasing a production order the Transfer order is 0

Reply

Like (2)

Share

Report

Last replied Posted on by Swetha Poojary Sala... 316

We have a requirement where users handling cases are working in different shifts of India time.We need to setup users for India Business unit and add ...

Reply

Like (2)

Share

Report