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To delete eCommerce, remove its entities from:
It looks like you need to remove all the eCommerce fields from Merge, save the Merge and then remove the eCommerce entity from Match and save the Match. This should let you delete the data source. I have run into the same issue before and this solution worked for me. This should remove all the dependencies that are preventing you from deleting the data source.
Unable to delete the data source with the error you have mentioned indicates that there is already mapping or matching via ‘Unify’.
Deleting a "Mapped" Data Source -
Select the entities you would like to edit or remove via ‘Select’.
After unticking required entities, save changes and proceed to delete the data source via ‘Data Sources’ on the left-hand navigation bar under ‘Data’.
Note that you cannot untick entities that have already been matched.
Deleting a "Matched" Data Source -
Once you have matched data sources you cannot untick them from the Map stage and are unable to edit/delete them.
For example, below I have matched my Dynamics 365 Account data source with my Zendesk Ticket data source.
And can no longer untick them during the map stage.
Note you can delete entities that are not the Primary or Secondary entity/ data source on the Match order. See the example below.
If you need to delete the Primary or Secondary entity / data source, you will need to reset your environment by selecting the ‘Settings’ on the top right-hand corner.
And selecting ‘Delete’ on the ellipse of the applicable Environment.
This will trigger a prompt advising you that this will remove all data and to type in the Environment name as precaution that you don’t accidentally delete all your data.
Once done you can setup a new Environment to redo the data sources as needed.
Thank you! Unfortunately my entities has been matched, so they are grayed out from selection. It seems that the only way is to delete the current environment and create a new environment.
If you remove all the eCommerce fields from the Merge step first, you will be able to remove it from the Match step. I recently tried it and it worked for me.
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