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Lori Lamkin on 7/19/2021 11:00:54 AM

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we've had to change the way we do business. As we start to emerge from the pandemic's isolation and restrictions, we're entering a world of a new normal. As consumers, our expectations...

Daniel Dallala on 7/16/2021 1:58:36 PM

Improve seller productivity with the deal manager experience

The sales pipeline is a visual representation of where prospects are within the sales funnel. Managing the pipeline is one of the core activities of any seller; it helps sellers to stay organized and focused on moving deals forward. A seller who can...

Tessa Palmer on 7/15/2021 1:25:42 PM

How to approach your routing and assignment transformation with unified routing

Customer service organizations depend on incoming service requests getting to the appropriate agent to ensure high customer satisfaction. Improving routing for your organization can seem like a daunting task, but it is not something that needs to be...

Mo Osborne on 7/15/2021 10:00:18 AM

2021 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform , a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second release wave of...

Toby Bowers on 7/14/2021 1:30:41 PM

Innovate and grow with the simplified Business Applications ISV Connect program

Today at Microsoft Inspire, we shared some of the exciting updates we've made to the Business Applications ISV Connect program , all of which are designed to enable innovation and growth by making it easier for you to build and sell with Microsoft. Beginning...

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Blog posts

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Improve seller productivity with the deal manager experience

How to approach your routing and assignment transformation with unified routing

2021 release wave 2 plans for Dynamics 365 and Power Platform now available

Innovate and grow with the simplified Business Applications ISV Connect program