Microsoft Dynamics 365 Blog

Anantha Ramachandran on 1/16/2020 10:00:11 AM

Five ways nonprofits can benefit from marketing automation

Nonprofits (or not-for-profits) exist in a highly competitive world. According to a report from Giving USA , the sector is large and with one crucial exception, growing: Donations . American organizations and individuals provided record-breaking levels...

Kapil Tandon on 1/14/2020 10:00:07 AM

Introducing Dynamics 365 account protection and loss prevention

Process efficiency is key to growing an e-commerce business. To meet this goal, retailers need better intelligence to better monitor discount, return, and account fraud, helping to protect and improve revenue, reputation, and customer service. As a premium...

Balaji Balasubramanian on 1/13/2020 2:00:20 PM

Redefining shopping excellence with a unified commerce solution

The retail industry has been going through tremendous change and transformation over the past decade. Many have speculated that traditional brick and mortar retail is dying, and that customers are moving completely to online platforms for their shopping...

Alysa Taylor on 1/9/2020 8:00:04 AM

Expanding our vision for retail with Dynamics 365 at NRF 2020

Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and...

Dina Apostolou on 1/6/2020 10:00:35 AM

How virtual agents transform the customer experience

We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera service issue, a promotion, a survey. Customer engagement...

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