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Microsoft Customer Co-creation
Help impact how the tools and services you rely on are developed. Microsoft Customer Co-creation connects you directly with our engineers so you can provide feedback before a single line of code is written. Interested? Learn more at Microsoft Customer Co-creation
2021 Release Wave 1Discover the latest updates and new features to Dynamics 365 planned April 2021 through September 2021.
Release overview guides and videos Release Plan | Preview 2021 Release Wave 1 Timeline
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
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In the past, many sales organizations looked at customer relationship management applications simply as process-driven data repositories or systems of record. Sales reps spent hours manually entering data and had less time to build profitable relationships and actually sell. However, this approach has become increasingly untenable for businesses now that the norm is for savvy, modern buyers who expect sellers to engage with them in real time across almost every digital channel and platform.
Sales accelerator, a digital selling capability of Dynamics 365 Sales, helps sellers transform the way they work in today's digital world. Instead of spending so much time on manual data input, sellers rely on the system to gather relevant information from multiple sources, create a prioritized pipeline, offer more context, and surface automated recommendations throughout the sales process. They're also able to engage with customers on their preferred channels using integrated email and phone calling.
Example screenshot showing the intelligent work list and ‘up next’ widget in sales accelerator
A typical seller starts the day working on multiple leads and opportunities, with several important tasks competing for their attention at once. With the sales accelerator, all the tasks and activities for their leads and opportunities that are due today, plus upcoming activities, are prioritized and organized in a work queue, enabling these sellers to be more efficient:
Learn more about how to prioritize the pipeline through work lists
As sellers run through a long list of potential customers, they often struggle to gain a holistic view, including history of communications, customer needs, and special circumstances. However, having this type of view is necessary for crafting a relevant sales pitch that's most likely to achieve a positive outcome. To address this issue, the sales accelerator helps sellers:
Consistent experiences and clear communications are a critical aspect of achieving successful outcomes. Best practices from sales enablement managers help to propagate and reinforce winning selling strategies. Infusing suggestions and insights throughout the sales motion helps to keep sellers on track, makes the most out of every customer interaction, and increases the likelihood of successful outcomes.
With sequences, sellers receive in-the-moment guidance toward the correct activity, on time, using an appropriate communication channel with the necessary content. Everyone on the team adheres to organizational best practices, while sales enablement managers are empowered to optimize sales practices for better outcomes through a frictionless cycle and can easily distribute sales strategies.
Learn more about the “up next” widget for recommendations
Sellers can communicate with contacts without leaving Dynamics 365 Sales, using integrated communications across multiple channels that leverage Microsoft Dynamics 365 Channel Integration Framework.
We're working on some exciting capabilities to be released in public preview in the coming months:
The sales accelerator is part of Dynamics 365 Sales Premium licenses. Sign up for a free trial and get started with just a few clicks.
Learn how to enable the sales accelerator
If you have already tried the sales accelerator and have feedback, questions, or new needs, please share your feedback on our Ideas Portal.
The post Enable digital selling with the sales accelerator in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.
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