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With many countries still facing the ongoing impact of COVID-19, retailers and consumer-facing businesses are shifting their focus on adapting to emerging customer needs and shopping behaviors. Microsoft Dynamics 365 has been working with many of our customers to enable them to deliver omnichannel shopping capabilities including an increased focus on digital commerce and contactless shopping options like in-store or curbside collection. Microsoft Dynamics 365 Commerce customers have been able to rapidly transition their shopper engagement and fulfillment processes to quickly meet customer demand while also delivering a safe working environment for their employees.
In our 2020 release wave 2 update, Dynamics 365 Commerce continues to invest in further empowering retailers to be highly productive in their tasks by helping them to know and better serve their customers along with efficiently running their operations across the value chain. With this updates, we are focused on driving innovation, infusing intelligence, and enabling agility within retailers across both physical and digital shopping channels. This includes delivering new tools for digital commerce, intelligent processes to streamline and personalize shopping experiences, and enhancing omnichannel capabilities to enable more businesses to transition to a unified commerce platform.
Improvements in digital commerce capabilities further enhance customer experience and business outcomes. With these investments, we are building upon the foundational e-commerce capabilities we launched with Dynamics 365 Commerce to improve ease of use and content creation.
Enhance solution through ingrained intelligence to drive growth and efficiencies. Utilize enhancements with AI and CS to further improve insights into business operations and deliver differentiated customer experiences.
Expand on omnichannel capabilities to improve business performance and agility to transition to new business practices. We continue to invest in core capabilities that support unified commerce capabilities including third-party integration and extensibility.
These are just some of the innovations we are landing in our 2020 release wave 2 plans. You can find more information and details in our release notes for Dynamics 365 Commerce. We have many more announcements on the horizon so be sure to look out for more news and articles coming in the future.
For those interested in experiencing the capabilities within Dynamics 365 Commerce, contact us to organize a demo or to be put in contact with a partner that can help deliver a Commerce in a Day workshop. We also have a number of partner offers available on AppSource that can help take you live on Dynamics 365 Commerce in as little as two weeks.
Learn more about the great features we are bringing to Dynamics 365 and Microsoft Power Platform in our 2020 release wave 2 plans or watch our Microsoft Business Applications Launch Event on demand.
The post Updates to enhance omnichannel shopping with Dynamics 365 Commerce appeared first on Microsoft Dynamics 365 Blog.
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