Ever wished that you had time to play with new features before they just magically show up, AND not break your production environment? Wish you had time to educate your users? Learn how to opt-in to the end-user experience (enabled automatically) with 2019 release wave 2 for Dynamics 365 – Customer Engagement. As of August 5th, 2019 your admin can go to the admin center and: - Create a copy of your production environment and data - Create a sandbox environment from the copy with the new features of 2019 Release Wave 2 These changes will be enabled for every environment/instance in October 2019. Manas Maheshwari explains how to do this, and he also answers questions afterward.