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I hope someone can assist me with a technical issue I am experiencing in our UAT environmnent. We recently removed test data from the environment and I have configured the "golden" configuration for our customer in UAT again. I have Initialised the commerce scheduler, and ran Initialise from the Commerce Parameters.
At the moment we are only using one store and one Call Centre. Both's configuration is completed.
When I try to add the Call Centre to the Channel DB it is not in the list.
Further, when I run job 9999, the job and its subjobs execute, but in the Download sessions form the status remains Available, not Applied. The jobs aren't executing for the Store successfully linked to the Channel BD either.
When I click the Download file button on the Download sessions form, there is records in the related CSV sheets linked to each job.
Further, I have done the exact same setup in a Preprod environment to try and validate. There I could add the Call Centre to the Channel DB and the patch jobs are executing and applying.
I have no idea how to further trial and error the issue so any advice or suggestions anyone can offer would be appreciated greatly.
Below is a ton of screenshots to hopefully assist.
From what I can see there could be a couple of reasons
- There are some customizations that have not been synchronized between channel database and HQ
- There needs to be a cleanup of some tables in headquarters/Channel DB. Microsoft recommends you open a support request for this issue. docs.microsoft.com/.../cdx-troubleshooting - No download sessions are applied, and no upload sessions are created.
Thank you, we did have to open a ticket to resolve the issue.
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