While Sales Order Completion allows an order to be updated and completed by Call Center user, there is no posted Sales Order Confirmation. Same thing for updating a sales order from the POS.

How do you folks track the Sales Order Confirmations to compare changes requested by a customer to the order? We have a requirement for the Customer Service Rep to update the open order rather than cancel and place a brand new order. We also need to see changes made (which would normally be a fit with posted confirmations)

Thanks